Frequently Asked Questions
At FiloMilo, we’re committed to making pet care simple, transparent, and stress-free. Whether you're shopping for the first time, wondering about delivery timelines, or looking for the perfect formula for your furry friend, our Frequently Asked Questions cover everything you need to know. Browse through the topics below to find quick answers about ordering, shipping, returns, pet nutrition, and more.
How can I purchase FiloMilo pet food products?
Does FiloMilo ship across India and how long does it take?
Yes, FiloMilo ships PAN India with delivery times typically around 5-7 working days.
Remote locations, weather conditions, and government regulations may cause slight delays.
How long does it take for my FiloMilo order to be processed and shipped?
Orders are processed and shipped within 1-3 days, with FiloMilo aiming to ship on the same day, except for weekends or holidays.
Can I track my FiloMilo order?
Absolutely. Once your order is shipped, you will receive a tracking link via email or SMS that allows you to monitor your package in real time.
What is FiloMilo's return policy and how do I initiate a return?
FiloMilo offers a 30-day return policy with a 100% refund. Items must be in the same condition received, unworn or unused, with tags, and in their original packaging. Receipt or proof of purchase is also required.
To initiate a return, contact our customer support tabpspetspvtltd@gmail.com with your order details within the return window mentioned in our policy.
Are FiloMilo pet food products safe for pets with allergies or dietary restrictions?
FiloMilo uses high-quality ingredients and incorporates Ayurveda principles in their pet food formulations.
However, it is essential to consult your veterinarian for the most appropriate food choice for pets with allergies or specific dietary restrictions.
How do I choose the rigth FiloMilo product for my pet?
Product pages include detailed descriptions, nutritional information, and recommendations based on age and dietary requirements.
If needed, consult your vet or reach out to FiloMilo’s support team for personalized suggestions.
When will I receive my refund for a returned FiloMilo item?
Once FiloMilo receives and inspects your return, they will notify you if the refund is approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
Is expert guidance available for pet nutrition and care ?
Yes, the FiloMilo Media section and blog offer informative articles, expert tips, and nutritional guides to help you make informed decisions about your pet’s diet and well-being.